· Jay Simone understands that ordering online is not always easy. Here at Jay Simone, we are committed to providing our customers with quality items and the best customer service. We proudly stand behind everything we sell and if you are not completely satisfied with your purchase you can return to us within 5 days from the date of receipt (no exception). We do not offer refunds, but we are more than happy to offer a store credit that can be used at any time on a future online order. We do not offer credit on the original shipping cost.
FINAL SALE ON THE FOLLOWING ITEMS: SWIMSUITS, BODYSUITS, SALE/CLEARANCE ITEMS, AND WHITE CLOTHING.
Unfortunately, once an order is placed, we cannot cancel your order due to the high volume of orders we have.
Once an order leaves our warehouse any changes to shipping address, you will need to contact USPS and ask for the package to be re-routed to you. We are not responsible for any orders once we receive confirmation that the item was delivered. We do offer Route Protection on all orders during checkout at an additional fee.
Please note that by making a purchase at Jay Simone you agree to this return policy.